Frequently asked questions

Choose the product and, where applicable, the configuration or size you want. Add it to your cart and check the items and quantities. Then complete checkout to place your order. Unsure about a configuration? Contact us before ordering.

Yes. Tell us what job you want to do and how often you will use the machine. We help you compare the options and configurations. Do you already have machines or accessories? Include the brand and model so we can take that information into account when advising you.

The payment methods available for your order are shown at checkout. Do you have a question about them? Contact us at info@bvba-vandevelde.be or 016 44 54 77.

Want to check current availability? Call or email us with the product name, the configuration you want and, if you have it, the item number. We will check this for you.

See our shipping policy. Do you have a question about delivery of a particular machine or to your address? Contact us in advance with the product and delivery location so we can discuss the options with you.

You can collect from our shop in Rotselaar. Contact us with the product you want or your order number to arrange availability and a collection time. You can find us at Stationsstraat 34, 3110 Rotselaar. See our opening hours and contact details.

You can request maintenance or a repair for your machine using the maintenance and repairs form, by phone or in our shop. Include the brand, model, serial number and a brief description of your question or the problem.

Contact us with the brand, model and serial number. We will see whether we can help. This depends, among other things, on the machine and the availability of parts and technical information.

Yes, we hire out garden and construction machinery. Browse our hire range and contact us with the machine you need and the dates you want it for. We can then discuss availability and hire terms with you.

Yes. We advise you based on your garden and discuss the installation options. Photos or a sketch, the area, and information about slopes and narrow passages help us give that advice. Contact us to discuss your situation.

See our refund policy. You can email us at info@bvba-vandevelde.be with your order number and the items you wish to return. If you have questions about returning items, please contact us.

Contact us with your order number, the item and what is wrong. Photos can help us assess the problem. We will discuss with you how best to handle the situation.